Live Chat Support Agent for E-Grocery Platform - Yogyakarta

Join Infomedia Nusantara as a Live Chat Support Agent for our cutting-edge E-Grocery Platform in Yogyakarta! In this dynamic role, you will serve as the first point of contact for customers, providing real-time assistance, resolving queries, and ensuring a seamless shopping experience. Our platform connects millions of users, and we are looking for a passionate and customer-centric professional to join our team.

As a Live Chat Support Agent at Infomedia Nusantara, you will be part of a vibrant team dedicated to delivering exceptional customer service. You will use tools like Zendesk, LiveChat, or similar platforms to manage customer interactions efficiently. This role offers a unique opportunity to work in a fast-paced environment, where your skills and dedication will directly impact customer satisfaction and retention.

📋 Tanggung Jawab Pekerjaan

• Provide real-time assistance to customers through live chat, ensuring a seamless shopping experience.
• Resolve customer queries and complaints promptly and professionally.
• Use customer relationship management (CRM) tools like Zendesk or LiveChat to manage and track customer interactions.
• Escalate complex issues to the appropriate teams for further resolution.
• Maintain a high level of customer satisfaction by providing accurate and timely information.
• Monitor and improve customer service metrics to ensure quality standards are met.
• Stay updated with the latest trends and best practices in customer service.
• Contribute to the development of training materials and processes to enhance customer service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, particularly in live chat support.
• Proficient in using CRM tools such as Zendesk, LiveChat, or similar platforms.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment with high customer volume.
• Customer-centric mindset with a focus on delivering exceptional service.
• Familiarity with e-commerce platforms and processes is a plus.

🛠️ Keahlian

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