Customer Service Representative (Insurance Account) - Remote in Bali

Join Pan Asia Group, a leading provider of insurance solutions, as a Customer Service Representative (Insurance Account) and become part of a dynamic team dedicated to delivering exceptional service to our clients. This fully remote position is perfect for professionals who want to leverage their skills in a growing industry.

In this role, you'll be the first point of contact for our clients, handling inquiries, claims, and policy management with a focus on insurance accounts. You'll use tools like Salesforce, Zendesk, and Microsoft Teams to streamline your workflow and ensure seamless communication.

Based in Bali, you'll have the opportunity to work with a diverse and talented team, contributing to the success of Pan Asia Group's mission to provide comprehensive insurance solutions.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about insurance policies and procedures.
• Process insurance claims, from initial submission to final approval or denial.
• Manage customer accounts, including policy renewals, updates, and cancellations.
• Use Salesforce to track customer interactions and ensure timely follow-ups.
• Collaborate with the claims team to resolve customer issues efficiently.
• Maintain high customer satisfaction ratings through effective communication and problem-solving.
• Participate in team meetings and contribute to process improvements.
• Adhere to company policies and procedures, ensuring compliance with insurance regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum 2 years of experience in customer service, particularly in the insurance industry.
• Strong knowledge of insurance products and services.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Salesforce and customer service platforms like Zendesk.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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